Cancellation, Return & Exchange Policy

We at Prayosha Creation follow very customer friendly policy to ensure your purchases are free of any stress or any issues. We are always with you, before and after your purchase. As an additional measure, we encourage everyone to read through the following terms & conditions prior to making a purchase.

Please ask ask for as many questions as you wish to before confirming your order including fabric type, design, measurements, or anything that helps you make your decision. We would love to respond and assist you with ordering. You can simply reach out to us on Calls, Email, Instagram or even Whatsapp. We are just a message away and our team is available 24×7 365 days!

 When Exchange is not accepted?

1. Exchange – Return not accepted when there is any damage or defect occur after the product has ben delivered.
2. Exchange – Return not accepted if Customer does not like the product ordered. As we use best quality material in the market and all product details are mentioned in the Product description. We would suggest you to please read all the details before placing the order. 

Exchange Due to Size Issues

Please refer to size chart mentioned on each product page before confirming your order. In case if you are not sure about your size, we would love to assist you in finding the perfect size for you. If you still face issues with the size once you receive the product, please raise an email on prayoshacreationofficial@gmail.com mentioning order number and the details mentioning the issue you are facing within 7 days once you receive your order. Our team will be assisting everyone on case to case basis.

Kindly take a note we can not assure you of offering the exchange as it depends upon availability of your size in your design at that time. Additionally, it will involve INR 100 additional charges per item to cover logistics expenses incurred with reverse pick-up and re-dispatch of your order.

Exchange Due to Damaged Products

It’s extremely unlikely for you to receive damaged / defective or incorrect product, as we have our QC team carefully checking all outfits before dispatching them. However, in rare scenario if you face such issues, we would be happy to assist you with the exchange of the same.

Please send us an email on prayoshacreationofficial@gmail.com with details of the issues you are facing along with order opening video for verification purpose along with product images within 7 days once you receive your order. All returns will be subject to our verification. Once your return request is received and verified – we will notify you of the approval or rejection (along with valid justification). Once it’s approved, we will arrange for the reverse pick up and dispatch a replacement of the same product your way if available. In case it’s not available we would provide you a full refund within 10 days from the approval of your request.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 10 days from the approval of your request.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you need to exchange the product, send us the details with reason, on an email at {email address} and send your item to: {physical address}.

Need help?

Contact us at {email} for questions related to refunds and returns.